Effective Customer Service
Ten Steps for Technical Professions
David L. Goetsch
Price  379.00
Effective Customer Service highlights the need to orient the entire organization towards customer service. It focuses on understanding the way the customers derive value from the services and how to use this knowledge to develop processes to actually deliver unmatched customer service. It is written in a lucid manner which is appropriate for the practitioners who are grappling with implementation problems. The context is set in manufacturing, engineering and construction business, industries where there is not enough literature on customer service so far, making it a rare and valuable book.
ISBN 9788131785928Category Non-fictionSubcategory Business, Finance & Management
Publisher Pearson EducationImprint Pearson EducationPublished 30/08/2018
Format OtherBinding PaperbackPage extent 312
books by David L. Goetsch