Synopsis
The Future of Work has arrived. And it’s powered by empathy.
We are in a period of change. We need to think and act differently. The new world of work is significantly more digitized and decentralized than before—a transformation accelerated by the COVID-19 crisis. We need to orient ourselves differently to be successful, shifting from transactional to human-centric management, mindsets, and...
Details
03 May 2022
9781774581513Reviews
“An insightful and practical must-read for leaders focused on the future.” —Kirkus Review
“With an engaging style, thoughtful research, and wisdom, Sophie articulates the most critical skill of great leaders and companies – how they listen to, empathize with, and react to their employees and customers. A highly recommended read for leaders and aspirational leaders of tomorrow.” —Norman de Greve, SVP & CMO, CVS Health
“The past two years have broken all the conventions of work and Empathy Works makes a convincing case for reframing all aspects of corporate life to make it work more effectively for people and the heart of a company’s strategy” —Mark Read, CEO of WPP
“The assumption that individuals turn up for just a pay check is clearly outdated. Our expectations of work and the value of work have changed and it’s not just about Gen Z. Increasingly we all expect to see the diversity of our own experiences understood and reflected in our company’s culture including work practices that allow for more flexibility and celebrate inclusivity. Empathy Works is an essential guide to developing one of the most critical leadership tools in the modern workplace. Transactional conversations that focus on the job in hand may seem time efficient but as Sophie illustrates, through a series of case studies and exercises, building empathy with colleagues and customers is key to establishing trust, unlocking creativity and becomes an important source of competitive advantage.” —Paulette Rowe, CEO of Paysafe
